Messaging Channels¶

contact.center™ supports various messaging channels for sending and receiving messages. Currently, these include:

Messaging Channel for SMS - Learn more about the SMS channel.
Over-the-Top (OTT) Messaging Channels - Integration with third-party apps, such as WhatsApp Business Platform.
Messaging Channel for Email - Details about the Email channel.

Note

The contact.center™ is currently in its beta stage.

SMS

Configure and send SMS messages to communicate directly with your contacts.

WhatsApp

Integrate WhatsApp for secure, real-time messaging with customers and teams.

Email

Set up and manage email messaging to deliver updates, promotions, and notifications.